Returns Policy

RETURNS & REFUND POLICY

We want you to be happy with your CRU Supply Co. order. If something isn't right, please read our returns policy below.

RETURNS

You have 14 days from the date you receive your order to tell us that you wish to return an eligible item.

Once you have notified us of your return, you must send the item back to us within 14 days.

To be eligible for a return, your item should be unworn, unused and in the same condition that you received it, with any original tags or packaging where applicable.

To start a return, please contact us at nathan@crusupplyco.com with your order number and reason for return.

Please do not send a return without contacting us first.

RETURN ADDRESS

Once your return has been approved, please send it to:

CRU Supply Co. Returns

Unit 171706, Courier Point

13 Freeland Park

Wareham Road

Poole

Dorset

BH16 6FH

United Kingdom

We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

Unless the item is faulty, damaged, incorrect, or otherwise required by law, customers are responsible for the cost of returning their order.

REFUNDS

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Where you exercise your statutory right to cancel an eligible online order, we will refund the price paid for the returned goods and, where applicable, the cost of our least expensive standard delivery option.

We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect them.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, faulty, defective or you have received the wrong item, contact us as soon as possible at nathan@crusupplyco.com and include your order number and photographs where appropriate.

We will assess the issue and arrange an appropriate replacement, return or refund.

Nothing in this policy affects your statutory rights under UK consumer law.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where an exemption under consumer law applies, including goods that have been made to your specifications or clearly personalised.

This does not affect your rights where an item is faulty, damaged, not as described or where you otherwise have a statutory right to a remedy.

Please contact us if you're unsure whether your item can be returned.

EXCHANGES

If you would like a different size or product, please contact us at nathan@crusupplyco.com

Where we do not offer direct exchanges, the quickest option may be to return the original eligible item for a refund and place a new order.

If you have any questions about a return or refund, please contact:

CRU Supply Co.

Email: nathan@crusupplyco.com

Return Address:

Unit 171706, Courier Point

13 Freeland Park

Wareham Road