Frequently Asked Questions

Got a question? We've answered some of the most common ones below.

Additional questions we recommend contacting us via our social media pages.

Orders & Products

Are your products made to order?

Yes. Many of our products are produced to order, meaning your item is made and printed after you place your order.

This helps us reduce unnecessary stock and waste while ensuring every order is produced specifically for you.

How do I choose the right size?

Please check the size guide on the relevant product page before ordering.

Sizing can vary slightly between different garments, so we recommend checking the measurements rather than relying solely on the size you normally wear.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible.

Because our products can enter production shortly after an order is placed (usually within 15 - 30 minutes), we can't guarantee that changes can be made once production has started.

This does not affect any cancellation rights you may have under applicable consumer law.

Can I change my delivery address?

Contact us as soon as possible if you've entered the wrong delivery address.

We'll do our best to change it before dispatch, but we can't guarantee that an address can be changed once your order has entered production or been shipped.

Shipping & Delivery

How long will my order take?

Most orders require approximately 3–5 working days for production before they're dispatched.

For UK Standard Delivery, shipping typically takes a further 2–5 working days after dispatch.

As a general guide, please allow approximately 5–10 working days from ordering to delivery for standard UK orders.

Delivery times are estimates and can occasionally be affected by circumstances outside our control.

How much is delivery?

Shipping costs are calculated and displayed at checkout before you complete your order.

The cost may depend on your location, the products ordered, the weight of your order and the delivery service selected.

Can I track my order?

Where tracking is available, we'll send you tracking information once your order has been dispatched.

Please allow some time after receiving your dispatch email for the courier's tracking system to update.

My order hasn't arrived. What should I do?

Check your tracking information first, as courier updates can sometimes be delayed.

For UK orders, please allow up to 10 working days after dispatch before considering a parcel potentially lost.

If it still hasn't arrived, contact us with your order number and we'll investigate it for you.

Do you ship internationally?

Yes, we may ship to selected international destinations.

Available countries, shipping options and prices will be shown at checkout.

International orders can take longer and may be subject to local customs duties, taxes or import charges.

Returns & Refunds

Can I return my order?

Eligible non-personalised products can be returned in accordance with our Returns & Refund Policy.

For UK customers, you generally have 14 days after receiving eligible goods to tell us that you'd like to cancel, followed by a further 14 days to return them.

Please see our Returns & Refund Policy for full details.

What if I ordered the wrong size?

If your item is eligible for return, you can return it in accordance with our Returns & Refund Policy.

Unless we've sent you the wrong size or the product is faulty, you'll normally be responsible for the cost of returning it.

We recommend checking our size guide carefully before ordering.

Do you offer exchanges?

We don't currently offer direct exchanges.

If you've ordered an eligible item and would like another size or colour, you can return the original item for a refund and place a new order.

What if my item arrives damaged or faulty?

Contact us as soon as possible and we'll get it sorted.

Please send us:

• Your order number;

• A description of the issue; and

• Clear photographs showing the fault or damage.

Please don't return a faulty item unless we ask you to.

Once we've reviewed the issue, we'll arrange an appropriate solution in accordance with your statutory rights.

What if I receive the wrong item?

We're sorry if this happens.

Contact us with your order number and photographs of the item you received and we'll investigate it for you.

Please don't place another order to correct the problem unless we've asked you to.

Product Care

How should I wash my clothing?

Always follow the care instructions supplied with your garment.

As a general rule, we recommend washing printed clothing inside out at a low temperature, avoiding harsh detergents and allowing it to air dry where possible.

Avoid ironing directly over printed areas.

Following the garment's specific care instructions will help keep it looking its best for longer.

Will the print fade?

Some natural wear over time is normal for printed clothing.

Following the garment's care instructions, washing at lower temperatures and avoiding tumble drying where possible can help preserve the print.

If you believe your print has developed a genuine fault rather than normal wear, contact us and we'll be happy to take a look.

Contact

Still need help?

No problem. Get in touch and we'll be happy to help.

Email: nathan@crusupplyco.com
Phone: +44 7850 235576

If you're contacting us about an existing order, please include your order number so we can help you as quickly as possible.